FAQ

Frequently Asked Questions

1. How long does shipping take?

We process all orders within 1–3 business days. Once shipped, delivery typically takes 7–15 business days depending on your location. You'll receive a confirmation email with tracking details as soon as your order is on its way.

2. How much does shipping cost?

We offer free shipping on all orders — no minimum required. What you see at checkout is what you pay.

3. How do I track my order?

Once your order ships, you'll receive an email with a tracking number and a link to follow your package in real time. If you haven't received a tracking email within 3 business days of placing your order, please contact us at support@solecrest.shop.

4. What is your return policy?

We want you to love what you ordered. If you're not completely satisfied, please reach out to us within 14 days of delivery and we'll do our best to make it right. Items must be unworn, unwashed, and in their original condition. Contact us at support@solecrest.shop to start a return.

5. Is it safe to shop on SOLECREST?

Absolutely. Our store uses SSL encryption to protect your personal and payment information at all times. We never store your full card details, and all transactions are processed through secure, trusted payment gateways.

6. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additional payment options may be available at checkout depending on your region.

7. Can I change or cancel my order?

We begin processing orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please email us immediately at support@solecrest.shop with your order number and we'll do our best to accommodate your request.

8. I have a question that's not listed here — how do I contact you?

We're happy to help! Reach our support team at support@solecrest.shop or call us at (541) 555-7483. We respond to all inquiries within 1 business day, Monday through Friday.